Privacy Policy – FACT Funda

1. Introduction

Fact Funda Pty Ltd (“Company”, “we”, “our”, “us”) is committed to protecting the privacy and security of our users (“Members”). This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and California Privacy Rights Act (CPRA).

By using our services, you consent to the collection and processing of your personal information as described in this policy.

2. Information We Collect

We collect and process the following personal information when you register for our services:

Personal Details: Name, Surname, Email, Contact Number, Occupation, SACCP Number, and Password.
Payment Information: Credit card details and Instant EFT transactions processed via PayStack.
Technical Data: IP addresses, device types, browser information, and access logs for security and analytics purposes.
Cookies & Tracking Technologies: We may use cookies to enhance user experience and analyze website usage.

3. How We Use Your Information

We use your personal information for the following purposes:

To create and manage user accounts and provide access to online courses.
To process payments securely through PayStack.
To send subscription reminders, updates, and customer support notifications.
To comply with legal and regulatory requirements.
To analyze website performance and improve our platform.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share data in the following cases:

Payment Processing: Your payment details are securely processed via PayStack.
Legal Compliance: If required by law or governmental authorities.
Security & Fraud Prevention: In cases where investigation into unauthorized access or fraudulent activities is necessary.

5. Data Storage & Security

We take strict measures to ensure your data is securely stored and protected:

All personal data is stored on secure cloud servers with encryption protocols.
Access to user data is limited to authorized personnel only.
Payment transactions are processed through secure gateways to prevent unauthorized access.

We retain personal information only as long as necessary to fulfill legal, accounting, or operational obligations.

6. User Rights

GDPR Compliance (For EU Users)

If you are located in the European Union (EU), you have the following rights under GDPR:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request corrections to inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data unless required for legal or operational reasons.
Right to Restrict Processing: You may request limitations on how we process your data.
Right to Data Portability: You may request to transfer your data to another service provider.
Right to Object: You may object to data processing for marketing purposes.

CCPA & CPRA Compliance (For California Residents)

If you are a California resident, you have the following rights under CCPA and CPRA:

Right to Know: You may request details about the personal data we collect, use, and share.
Right to Delete: You may request deletion of your personal data.
Right to Opt-Out: You may opt out of the sale or sharing of your personal data.
Right to Correct: You may request corrections to inaccurate personal data.
Right to Limit Use of Sensitive Personal Information: You may restrict how we use sensitive data.
Right to Non-Discrimination: We will not deny services or charge different prices based on your privacy choices.

To exercise your rights, contact training@factnetwork.co.za or Alicia@factnetwork.co.za.

7. Compliance with POPIA

Fact Funda Pty Ltd complies with the Protection of Personal Information Act (POPIA), ensuring that personal data is handled responsibly and securely.

8. Third-Party Services

We utilize PayStack for secure payment processing. While we take precautions to ensure safety, users should review PayStack’s privacy policies regarding their data processing practices.

9. Updates to This Policy

Fact Funda Pty Ltd reserves the right to update this Privacy Policy to reflect changes in laws, regulations, or company practices. Members will be notified of significant changes via email or an update on our website.

10. Contact Information

For privacy-related inquiries, please contact:

General Privacy Concerns: training@factnetwork.co.za
Legal & Compliance Issues: Alicia@factnetwork.co.za
Phone: 067 114 9992